Do you offer PICK UP?
Yes! Click & Collect orders can be picked up from reception (Mon-Fri 9am-5pm). Please order via the website. At checkout, when you enter your postcode, free pick up will appear as an option for local customers. Once your order has been packed, you will receive a text notification with the full address.
Why is pick up is not showing as an option at checkout?
The delivery postcode needs to be complete before pick up will show as an option (assuming you live locally).
If you live further away but are travelling to Melbourne and want to pick up, please insert our address in the shipping address (203 Rooks Road, Vermont, VIC 3133) and pick up will become an option at checkout. Leave the billing address as your home, otherwise your credit card may not process.
How much is SHIPPING?
Rather than offer free post, we prefer to be totally transparent with the cost of postage but instead offer product pricing that reduces as you buy more. Postage on your order will be calculated based on weight and your delivery postcode. In many instances it may not cost much more to add higher quantities to your cart. Pop your postcode into the postage calculator to see the exact cost of shipping and what services are available.
Do you provide SAMPLES?
If you're unsure of the size you need then we highly recommend requesting a sample before you place your order. This is much preferred over having to organise a return at a later date if you've chosen the incorrect size. Please email email@example.com to request a sample. A small fee may apply.
What's your RETURNS POLICY?
- We are able to accept the return of unopened products only. Return postage is covered by the customer unless the item is faulty.
- We are unable to accept returns on custom cut orders (for example, where you have requested a specific size of backing board).
- If you have product has been opened, please email at firstname.lastname@example.org.
- Unopened products should be returned within 10 days of receipt of order.
I ordered the WRONG SIZE or RECEIVED INCORRECT ITEM. What should I do?
Please email email@example.com to let us know what happened.
My order arrived damaged. What should I do?
We're sorry to hear that your item has been damaged in transit. Please contact us at firstname.lastname@example.org and we'll arrange a replacement for the damaged goods. It helps if you can include a photo of the damage.
Phone: 1300 235 562